Shipping and returns
Janisan, Inc. is one of Americas leading suppliers of Janitorial Supplies. We offer everyday deep discounts up to 50% off, and high levels of customer service to large and small business, government, military, educational institutions, landscaping companies, architects, designers, and consumers who like to buy smart and save big.
Janisan saves you time and money with over 5000 different products manufactured by leading janitorial supply brands.
With the Janisan lowest price commitment, if you find the same item at a lower price, we will do our best to meet or better your price. Please email us the location that you found a better price at and your name, phone number and hours you can be reached and we will contact you if we can beat the price.
Orders placed Mon - Fri before 1 P.M. MST normally ship same day and should arrive to you within 3-5 business days.
Orders placed on weekends will not be processed until Monday morning thus, orders do not ship until Monday afternoon.
Safety & Privacy:
Placing an order online is very safe at Janisan. We are a trusted GeoTrust partner site, and for the benefit of our customers, we deploy 128-bit secure socket layer (SSL) encryption on all cart checkout pages. We never store credit cards on our servers, nor do we rent or sell our customer list, so your personal information is always ultra safe and secure.
Shopping:
Shopping is easy at Janisan. We have designed the website to be very simple to use. You can either click into the categories on the left hand panel of each page, or enter a keyword and/or part number of the item you need in our search box. When you find the item you wish to purchase, simply add it to your shopping cart. When you are completed shopping, click the checkout to pay for your purchase. Janisan accepts Visa, Mastercard, American Express and Discover. Net 30 terms are also available on approved credit. See below.
$50.00 Minimum Order
Minimum orders are a fact of life today. We know that no one likes to be confronted with a minimum order requirement when needing to place an order with low dollar value, however, we have tried hard to balance the need to be fair to our customers as well as the need to be fair to ourselves. We charge a $5.00 minimum order charge for orders less than $50.00 due to considerations such as packaging, office fees, labor costs and other non-descript reasons.
Purchase orders & Net Terms:
Janisan accepts purchase orders and will grant net terms accounts to qualifying businesses and organizations. If you already have a completed credit application from your organization, please fax it to us at (801)444-4376.
All Corporate/Government/Municipal & Education purchase orders/payments should be addressed or faxed to:
Janisan
321 S 13th St, Bldg Z13, Door 9-12
Clearfield, UT 84016
1(888)526-4726 Toll-Free
1(801)444-4376 FAX
Payment by check:
If you prefer to prepay by check rather than major credit card, the best method is to simply add items to your Janisan shopping cart, print out the completed page which displays the items for purchase, and mail to our address above with your check or money order payable to Janisan. Please be sure to include contact information with your payment.
APO/FPO and International orders:
Janisan does not ship to international locations.
UPS Non-Shippable Items:
Please be advised that some items at Janisan are not UPS shippable due to the size and/or weight of the package. In the event an item is not shippable via UPS, the nearest warehouse location will deliver to you via truck. There is a surcharge on such items and in the event this pertains to your order we will contact you with the additional charges before your order is shipped.
Returns:
All unopened products purchased at Janisan can be returned within 10 days of your receipt provided you have an authorized return merchandise number from our customer support department. Fiberglass Trash Cans are not returnable. You can reach customer support at (888)526-4726. Products within the 10 day window which have been opened are subject to an open box fee of 20%. For products placed in error, the cost and responsibility to ship the product back to Janisan shall be that of the customers. Orders that exceed the 10 day window can be returned to us and will be subject to a 20% restock fee. Returns for orders beyond 30 days of receipt will not be accepted. Please be advised that we cannot refund shipping charges unless your order was damaged upon receipt.
For more information or assistance with our products please email us at sales at janisan.com
--------------------------------------------------------------------------------
We hope you enjoy our service as much as we enjoy providing it to you!
Janisan, Inc.